Malloy Cadillac Reviews – Customer Testimonials in Winchester, VA

Made an appt on line. Stating i will be waiting. Took an hr just for.the car to be pulled in. Ask the mechanic a question before he pulled in was rude. I got feedback on needing additional work but not on my invoice and no pictures to validate there was aproblems

It took ten days to get the part--electrical connection for the radiator fan. When I arrived to pick up the car, the connection was wired incorrectly. I waited an additional 2 hours to have the problem fixed. Otherwise, no complaints.

Met my expectations

Service went smoothly in a timely fashion . There were no seats to sit in the waiting room or in the upstairs area so I had to sit at a table in the show room. There were no spots to park my car when arrived so squeezed in by the back fence. You really need more parking spots for your customers.

I had it there twice for the AC in my EV. The first time they replaced the condenser but that didn’t fix it. The second time they replaced the HVAC. Now it’s working great. I’m wondering if the condenser replacement was even necessary, but it was all under warranty. It still cost me though for each visit. I was grateful for the loaner car the second time they had it (about a week). The communication was fairly good. I will bring my car back.

fast service and reasonable price

I found a coupon online for an oil change and tire rotation for $69.99. When I checked out, it was $100. There was some added on stuff that was not advertised on the coupon. I think if you're going to charge $30 extra, it should be advertised. It's called false advertising. I will not be coming back.

Communication was very good. Not sure if a misdiagnosis the first time around ended up costing me, but I think they got it right in the end.

GREAT

The maintenance department did not perform all tasks that I was scheduled to have done and was immediately notified and corrected. Although, the mechanic did not tighten a few of the lug nuts on my tires. I had to take to another shop to have this done. If I had not have noticed the nuts coming loose it could have been a nasty accident while driving.